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Frequently Asked Questions

Returns and Exchanges

We allow returns and exchanges Except on the following items:

1. Earrings / Hoops / Ear Cuffs / Faux Piercings - (for hygiene reasons)
we simply won't resell earrings or body jewelry that have been handled or worn. This ensures the hoops are handmade just for you! 😊

If you need assistance choosing hoop sizes, scroll through the images on the listings for reference guides on gauge and hoop size selection or read through our FAQs (below).

2. Face Masks (for hygiene reasons)

3. Custom orders - items that are made custom for you and/or made specifically to your size

Please contact us with any questions 😊
Thank you :)

Need help with hoop sizing?

G A U G E:
Gauge size refers to the wire thickness. 20 gauge is the thickness of an average earring post and 22 gauge is thinner. 18 gauge is slightly thicker.
> The higher the gauge number, the thinner the wire.
> Note: The thicker gauge in the smaller hoops are a bit more difficult to open and close.

D I A M E T E R (mm) S I Z E:
We measure our hoops by inside diameter. 3mm is tiny, 6mm is the size of the end of a new pencil eraser and 9mm is the size of an iPhone home button.
Since everyone's shape, size and piercing distance from the edge is so uniquely different, there's really no one-size-fits-all. Some like a snug fitting hoop while others prefer a loose fitting hoop. For this reason, our hoops are handmade just for you!

What is Gold Filled Jewelry?

G O L D . F I L L E D:
Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a base of either sterling silver, brass or copper. High quality gold-filled pieces have the same appearance as high carat gold, and gold-filled items, even with daily wear, can last a lifetime.

The layer of gold on gold-filled items is 10 times thicker than that produced by regular gold plating, and 25 times thicker than that produced by gold electroplate. So, you can wear gold filled jewelry for a long time and it retains its pretty gold layer. If you are not sensitive to solid 14k Gold, then you should have no problem wearing Gold Filled jewelry.

Why does Sterling Silver tarnish?

S T E R L I N G . S I L V E R:
Pure silver is too soft to use in jewelry making, so 92.5% of pure silver is mixed with 7.5% of other metals to make the metal hard. Copper is most often used in this process and both copper & silver are nickel free.

With Sterling Silver the tarnish process is normal, expected and with some people it can occur relatively quickly. The good news is that Sterling Silver is easy to clean! Most often you can buff the hoop with a cotton or flannel cloth. It’s also easy to find a Silver polishing cloth at a drugstore or grocery store. Sulfur in the air, water, shampoo, fragrance, medication, etc can cause tarnish. Many people never experience it, but if you do, it's easy to make Sterling look new again!

How to insert endless hoops

I N S E R T I N G . H O O P S:
Clean your hands, hoop and piercing before starting. It’s always wise to avoid leaning over a sink, but if this is your best light and mirror, lay down a towel to avoid a hoop falling down a drain 😊
Gently ‘twist’ the hoop open (don’t pull the ends apart). Insert one end into the piercing (sometimes it can be easier inserting from the back side of the piercing).

Once the hoop is inserted in your piercing, please be sure you gently twist the hoop so the ends meet and line up perfectly for a comfortable fit. You may need to gently push and pull the ends past each other to get the ends lined up perfectly. Once closed, the hoop should turn easily within the piercing with no discomfort.